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Why bots are bad for brands

Venture Beat - 5 Jun 2016 03:58
Why bots are bad for brands GUEST: When new technologies first arise, I always try to think about them like organisms in an ecosystem. Ecosystems tend to stabilize around certain equilibriums, and if you introduce a new species into a natural ecosystem, it takes a while for all the other organisms to adjust but usually the system settles into a new equilibrium. […]
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